Thank you for choosing Elektromart. We offer digital licenses that are delivered instantly upon successful payment. To ensure transparency and a smooth experience, please review the following policies:
1. Product Nature & Eligibility
1.1 Instant Fulfilment: Licenses are typically delivered immediately after your order is confirmed. Please verify product details and compatibility before purchasing.
2. Cancellations
2.1 Before License Delivery: If you wish to cancel your order and the license has not yet been delivered, contact us immediately at [support@elektromart.co]. If cancellation is successful prior to delivery, you will receive a full refund.
2.2 After License Delivery: Once the license is delivered, cancellations are not possible. Digital licenses cannot be returned or disabled once revealed.
3. Returns & Refunds (Defective Products Only)
3.1 Defective License Definition: A “defective” license is one that cannot be activated or used as intended due to an error on our end or a verifiable technical issue directly related to the license key.
3.2 Return Eligibility: We only accept returns and issue refunds for defective licenses. No returns will be accepted for non-defective products.
3.3 Reporting a Defect (30-Day Window): If you believe your license is defective, contact us at support@elektromart.co within 30 days of delivery. Include:
– Your order number
– A detailed description of the issue
– Relevant screenshots or error messages
4. Verification & Resolution
4.1 Verification Process: Upon receiving your request, we will investigate the issue. If the license is confirmed defective, we will:
– Provide a working replacement license at no extra cost, or
– Issue a full refund if a suitable replacement cannot be provided
4.2 Refund Timeline: Approved refunds are typically processed within 7-10 business days. Actual timings may vary depending on your bank or payment provider.
5. Exchanges
5.1 No Exchanges: We do not offer exchanges for any products. If a license is found defective, we will address it via the refund or replacement process outlined above.
7. Contact Information
For inquiries, assistance, or to initiate a defect-related return within the 30-day window, please contact us:
Email: support@elektromart.co
Phone: +91-7011525391
Our support team is committed to responding promptly and resolving issues fairly.